How to submit a Loss and Damage Report

So you received your HHGs and there are a few things missing or damaged.  What Now? Don’t worry we have you covered!  Follow these step-by-step instructions to help you get through the process without pulling your hair out or bitting all your nails off:

Step One “Logging Into The System”-

  • Make sure you are using a computer that has access to Internet Explorer or you will need to enable pop-ups for this site.
  • Log into the Defense Personal Property System (DPS) using your Electronic Transportation Acquisition (ETA) Log-In and the password you created. (https://eta.sddc.army.mil) If you have any questions of need customer service, you can reach them at 1-800-462-2176.
  • In the upper left hand side of the screen under “My Approved Applications” click on the “Claims” tab or “Defense Personal Property System (DPS)”. You will now be directed to a new screen (the screen will be blue).

Step Two “Starting Your Loss/Damage Report”-

  • Now, click on “Claims” and then “Start My Loss/Damage Report”.
  • Click on the icon which you will find to the right of the GBL number blank box. You will need your GBL number in order for this to function properly.  Pick the correct GBL for the damaged items you are going to claim. If you have had more than one PCS you will see all of the GBL numbers here. It’s very important that you click on the correct PCS.
  • Choose the correct GBL number and click “PICK”.
  • Don’t forget to click on “Save” from time to time which you will find in the Upper Left of the screen.
  • Under “Loss or Damage at Delivery?” click on the arrow, you will see a drop down menu, click “Y” or “N” to indicate if the items were known to be lost or damaged when your HHGs were delivered.
  • Scroll down until you see “Add/Update Claim Items” click on “Add Claim Item”.
  • A new screen will appear.  You will now need to add the following:
  1. Item
  2. Item Name
  3. Item Description
  4. Purchase Cost
  5. Purchase Year
  6. Claimed Amount
  7. Loss Type
  8. And any other important information you would like the Transportation Service Provider (TSP) to know about the item you are claiming.
  • Click on “Save”. You will need to repeat this process for every item you will be claiming, don’t forget to click “Save” after every item entered.
  • If you have photos of the damaged items (which I highly recommend you do) you will need to go to “Upload File Attachments” and click on “Add”. Search for your photos (I always make sure that I have a folder on my desktop with all the photos I took during the PCS) select the photos and click “Save” and “Upload File Attachment”.
  • Now, if you need to add any more items to the list repeat Steps One and Two.  If you are done scroll to the bottom and click on “Submit Claim To TSP”.  You will see that the “Submit Claim To TSP” button has now disappeared, that is normal and means your claim has been submitted.  You will know this has been completed as you will see Pending.

You will now need to wait for the TSP to contact you regarding your claim.

Now, if you need to do a “Quick Claims Payment” here is the steps you will need to take-

  • In the main menu screen on the top click on “Home”. If you have logged out after you completed Step One and Two you will need to log back into DPS and click on “Claims”.
  • You are now at the claims home page. You will need to click on “Start My Claim”. You will be directed to a new screen where you will need to pick a shipment.  Scroll down to where you will see the GBL number and click on the icon.  You will get a pop-up screen, from the list of shipments click on the correct shipment and then click “Pick”.
  • Now you will need to click on the icon just to the right of the “Submitter’s Relationship” and choose which one best fits you and click “Pick”.
  • You will now see “Quick Claims Payment Made?” with a drop down menu.  This is for when/if damage to your HHGs was noted during the delivery. You only select “Y” if a payment was already made. If you entered “Y” then you will need to indicate the dollar amount and list the items covered by the “Quick Claim”. Scroll down and click “Save”.
  • You will now be redirected to a new screen where you will see “Claim” click on “Import Lost/Damage Items”. A new screen will appear with the “Loss/Damage Items” submitted within the DPS system.  You will see “Add/Update Claim Items” click on “Edit Claim” and add the following:
  1. Amount you are going to claim for this item.
  2. The year you purchased this item. (If you have the exact date that is even better.)
  3. The exact cost of the item.

Click “Save” and repent this process until all the items have be inputted.

  • Under “Add Update Claim Items” click on “Add Claim Items”. A new screen will appear.  You will now need to add the following:
  1. Item
  2. Item Name
  3. Item Description
  4. Purchase Cost
  5. Purchase Year
  6. Claimed Amount
  7. Loss Type
  8. And any other important information you would like TSP to know about the item you are claiming.
  • Click on “Save”. You will need to repeat this process for every item you will be claiming, don’t forget to click “Save” after every item entered.
  • If you have photos of the damaged items (which I highly recommend you do) you will need to go to “Upload File Attachments” and click on “Add”. Search for your photos (I always make sure that I have a folder on my desktop with all the photos I took during the PCS) select the photos and click “Save” and “Upload File Attachment”.
  • Now, if you need to add any more items to the list repeat Steps One and Two.  If you are done scroll to the bottom and click on “Submit Claim To TSP”.  You will see that the “Submit Claim To TSP” button has now disappeared, that is normal and means your claim has been submitted.  You will know this has been completed as you will see Pending.

You will now need to wait for the Transportation Service Provider (TSP) to contact you regarding your claim.

Printable Damaged Item List